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Most export delays happen on paper, not in the air. Before you book, keep these ready: a commercial invoice with an accurate declared value and HS code, a packing list matching the invoice line by line, KYC for the shipper, and an IEC (Import Export Code) on file for commercial shipments. For samples or personal parcels, a simple description and declared value is usually enough. Missing or mismatched paperwork is the single biggest cause of customs hold-ups — our operations team checks every shipment's documents at the warehouse stage, before it is built up for a flight, so problems are caught early rather than at the airport.

Courier and airline charges aren't always based on what your shipment weighs on a scale — they're based on chargeable weight, which is the higher of actual weight and volumetric weight. Volumetric weight is calculated as (Length × Width × Height in cm) ÷ 5000. A light but bulky box — think packing foam or garments — can end up costing more than a small, dense one. Before booking, measure your package and run this formula so the quote you get matches what you'll actually be billed, with no surprises at pickup.

Express Export is built for documents and time-sensitive parcels that need to move fast, with priority handling from pickup to delivery. Air Cargo Export suits larger or heavier commercial shipments where cost-efficiency matters more than speed, moving on standard flight schedules. If you're shipping regularly to the same destination, talk to us about a standing rate — most repeat exporters save by locking in a destination-wise contract instead of booking each shipment individually.